1.Digital Products (Games, Subscriptions, Downloadable Content):

All sales of digital products (including downloadable PlayStation games, activation codes, add-ons, or subscriptions) are final and non-refundable once the code or content has been delivered or accessed.

We do not offer refunds for:

  • Change of mind after purchase

  • Compatibility issues (please check requirements before purchasing)

  • Accidental purchases

  • Failure to use the product

Exception: Refunds may be issued if the digital product is defective or not delivered. Please contact us within 48 hours of purchase at [support email] with your order number and issue details.

2.Physical Products (Accessories, Merchandise):

We accept returns and exchanges of physical products within 14 days of delivery, under the following conditions:

  • The item must be unused, in its original packaging, and in resellable condition.

  • You must provide a proof of purchase (receipt or order confirmation).

  • Buyer is responsible for return shipping costs unless the item is damaged or incorrect.

To request a return, contact us at [support email] and we’ll guide you through the process.

3. Damaged or Incorrect Items:

If your item arrives damaged or incorrect, please notify us within 3 days of receiving it. We may request photos as proof, and once verified, we’ll offer a replacement or refund.

4. How to Request a Refund:

Please contact our support team at [support email] with:

  • Your full name

  • Order number

  • Description of the issue

  • Proof of payment

  • Screenshots or images (if needed)

We aim to respond within 2 business days.

 

5. Processing Time:


Approved refunds are processed back to your original payment method within 5–10 business days, depending on your payment provider.